Our mission
Our purpose is to inspire learners to improve the quality of their life and the lives of others
Inspired learning that improves quality of life
For us, the learner is always the hero. We recognise they make a significant and positive difference to the lives of some of the most vulnerable people in our society.
We’re passionate about engaging, informing and inspiring learners. By using innovative, blended learning approaches we can better impart knowledge, insight and experience to empower our learners to raise industry standards and ultimately enhance and improve the quality of care they provide.
Altura Learning is committed to providing flexible, responsive and innovative learning solutions of the highest quality that meet the needs of both employers, employees and individual learners. Coupled with a dedicated team that strives for excellence, we focus on maximising learning outcomes, personal growth and achievement.
Our Values: Shaping our culture, brand and success
Customer Success
We are driven by a will to achieve but it’s not just about us. Our success is always determined by that of our customers. We build genuine partnerships based on mutual respect and focus on the personal development of our team, care providers, individual learners or the care recipients.
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What if
Best practice is essential but it’s never enough. We are passionate about making a meaningful difference to the lives of our learners and the people they support. That’s why we constantly challenge ourselves and each other to explore new ideas and create better approaches.
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Enjoy the journey
We not only believe in what we do, we love it. Whether we are creating course content, fostering relationships or educating learners we are passionate about making the experience exciting and memorable. The more we enjoy the journey, the more everyone benefits.
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Own it
Ownership is the foundation of the ‘can-do’ attitude that binds and drives us. We are all accountable and committed to finding solutions. We make things happen.
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Outstanding
Integrity, honesty and a passion to deliver exceptional quality is at the core of everything we do. Natural team builders and collaborators, we actively seek opportunities to work together to improve the effectiveness of learning in our industry.
Our Story
“The root of happiness is altruism – the wish to be of service to others”
Inspiring learning that improves quality of life
Our founders built everything from scratch, responding to a gap they identified in the care market: making sure carers were receiving specific online care training and a unique learning experience. We’ve always been passionate about providing the best service to our members and innovating learning in the care sector. We can proudly say that giving to others has always been and will always be at the core of our DNA.
For more than 20 years, we’ve created high quality, media-rich learning solutions for those working in or aspiring to work in the residential or home care sector. Now, with the support of our clients and our parent company Bolton Clarke, we are expanding into new sectors, introducing new high-end software and technology and delivering accredited learning solutions.
Our new name and brand, Altura Learning, further emphasises our ambition. Inspired by altruism and altitude, ‘Altura’ is as unique as we are. It conveys a genuine passion to always aim higher and the selfless desire of our learners and industry to improve people’s quality of life.
700+
Care providers & partners
5
Industry awards & counting
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Our Team
Meet our outstanding leadership team
Paul Goudie
Chief Executive Officer
As CEO of Altura Learning, Paul leads a global team transforming education in the residential and home care sector across Australia, New Zealand, the UK, and Ireland. Focused on enhancing global impact, Paul drives the development of high-quality, relevant learning solutions tailored to the evolving needs of care providers and their communities.
A 2023 Victorian Skills Authority ISS Fellowship recipient for research on ‘Bridging the Cybersecurity Skills Gap,’ Paul applies evidence-based strategies to address critical skills shortages. He holds an MBA from Macquarie University, a Master of Education from Victoria University, and a Bachelor of Business from Monash University.
RICHARD HELMS
Chief Financial Officer
A Chartered Accountant with more than 20 years of experience, Richard has led finance and operational teams in Australia & New Zealand, Germany and the USA. With a focus on financial and operational efficiency, effectiveness and compliance, Richard has successfully initiated and led organisational transformation, productivity and change management projects across a variety of industries and organisations ranging from large multi-nationals to ASX listed companies to smaller start-ups.
ANGELA WILLIAMS
General Manager Customer, Sales & Marketing
Angela has more than 20 years of international leadership experience in Europe, the US, and Australia. She excels in driving business results through strategic leadership, team building, and operational efficiency.
Her career highlights include restructuring sales, marketing, and customer service departments to stablise and increase growth, implementing data-driven decision-making tools, and being consistently recognised as a strong leader. Angela’s expertise includes critical thinking, communication, strategy development, financial acumen, and customer satisfaction, with technical proficiency in industry-standard tools.
Dr Roshmeen Azam
General Manager, Learning
Partnering with peak health bodies, the design and evaluation of clinical audits under her stewardship have informed national advisory groups. Her leadership in clinical governance has also been instrumental in pioneering health risk assessments and chronic disease management programs national training that uphold the ethos of informed, patient-centric care, embodying best clinical practices and leading to enhanced care for vulnerable populations, including veterans and the elderly. As a skilled clinician her focus remains on applying clinical evidence to inform risk management, optimise training and improve outcomes for our older populations.
Collaborating with leading health organizations, Roshmeen has overseen the design and evaluation of clinical audits that have guided national advisory groups. Her leadership in clinical governance has been crucial in advancing health risk assessments and chronic disease management training, all while prioritizing informed, patient-centred care. This approach has particularly benefited vulnerable populations, including veterans and the elderly. As a skilled clinician, Roshmeen focuses on utilizing clinical evidence to enhance risk management, optimize training, and improve health outcomes for older adults.
Robin Smith
General Manager - Information Technology
Robin Smith has a strong technical background with certifications in Architecture, Cyber Security and IT Leadership (CISA, CISM, CRISC and TOGAF). Robin has over 20 years of IT experience and has led local and global technology teams. He has helped organisations by delivering IT solutions and strategies for Finance, eCommerce, Travel, eLearning and Government sectors in high traffic and high volume environments.
Robin helps Altura Learning to implement the IT strategy and technology investments to align with business goals.
Heather Priest
APAC Head of Sales
Heather is the Head of Sales APAC and manages the friendly, caring APAC sales team. She has worked within the Social Care sector for over 16 years. Heather and her team have a passion for providing the best possible tailor made solutions for their members.
DWAYNE HOLLIS-COWLEY
Member Experience Manager
Dwayne is our Manager of Customer Service for APAC and EU, and has over 20 years experience in overseeing teams in Customer Service and CX, both locally and across all corners of the globe.
With his extensive experience in putting the customer first, Dwayne believes customers are central to any business and creating the best experience for the customer is key to everyone’s success.
Dwayne is a member of the internationally recognised CXPA and Australia’s ACXPA and is constantly keeping up with what’s happening in the industry.
Tim Lambert
Technical Customer Success Manager
Tim helps new Customers to implement Altura’s rich content while keeping the technical issues at bay. He has 20 years of experience in the IT industry and he is a Certified ITIL V3 Expert. Away from work Tim spends his time exploring Sydney’s many ethnic restaurants.
Stephanie Lesta
Senior Nurse Educator & Researcher
Stephanie is the Senior Nurse Educator & Researcher, overseeing our global education team. She is a Registered Nurse, with over 15 years’ experience working in the aged care sector. Stephanie is passionate about equipping educators with the right tools and resources to train their staff to deliver high-quality, person-centred care.